About IIH
Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard – and we’re gonna need all the help we can get…!
Ifakara Innovation Hub is a community of inspiration, ideation and collaboration for solution development. It expands the innovation ecosystem to rural Tanzania by looking realistically at the trade-offs between knowledge exploration i.e. research and exploitation of technological innovation (development and testing products) and establishing innovations compatible with the existing social, economic and administrative systems.
Founded in Tanzania in 2008, we have now helped over 500K patients globally by combining technology, design and operational excellence to help patients access the best clinical support when they need it - wherever they are.
We’ve raised over $160M in funding from Aussie and Silicon Valley investors who were early backers of Uber, Canva and AirBnb. With plans to launch into several more markets, offline channels, and tackle new conditions.
We’re looking to continue building our team of executional weapons who are passionate about healthcare, aren’t afraid to work hard, and invest in others through direct and honest feedback. This approach enables us to make the most impactful changes to improve the health of millions of patients globally.
What you'll do
The Medical Support team is at the heart of Eucalyptus and our brands. The team thrives on making every patient feel uniquely cared for and ensuring our Prescribers and fellow team members can rely on us.
Key Responsibilities:
- Triaging medical enquiries efficiently to ensure excellent patient safety and care is received;
- Providing outstanding medical advice to patients (by email and phone), which creates lasting impressions because of its depth and personalisation;
- Responding to medical incidents within agreed SLAs;
- Assisting in the creation of medical knowledge centres that empowers our Patient & Medical Support teams to provide deeper and more personalised patient experiences;
- Proactively engaging with patients throughout their treatment journey;
- Working closely with a team of Medical Support Specialists to assist in building processes and systems that get better over time;
- Being a critical point of contact for our Eucalyptus prescribers, Health Coaches and other teams.
Qualifications
- A registered healthcare professional with 2+ years post-registration experience in any healthcare setting, such as a: Pharmacist, Pharmacy Technician, and Nurse; or Paramedic.
- Passion for online and primary care - demonstrated experience in primary care conditions and online experience is a big plus
- Tech-savvy - you are confident in navigating digital applications for clinical practice.
- Experienced decision maker - you can make timely and accurate referral decisions based on your clinical expertise; stressful situations don't phase you.
- Trust - patients trust you implicitly because of your experience, confidence, and manner.
- Clear communicator - communicating with patients, health professionals, and team members comes naturally; you get the message across clearly and concisely.
- Heart - Patients love their interactions with you, feel safe and supported in your care, and keep coming back!
- Experience in supporting or treating patients via online, text-based asynchronous conversations.
- Experience in supporting or treating patients with modern weight loss treatments.